Business Process Management

This course focus is to know the business processes that are communicated both business administration and computer science communities. Increasing customer satisfaction, reducing cost of doing business, and establishing new products and services at low cost are important aspects of business process management from administration point of view. Business process management includes concepts, methods and techniques to support the design, administration, configuration, enactment, and analysis of business processes. The basic of business process management is the explicit representation of business processes with their activities and the execution constraints between them. At the end of course, the student will know the aspects of information technology specialists that carry out business process management with a shared language to communication with business stakeholders. Furthermore, business process automation technology allows the students as IT specialists to implement and monitor IT systems in a way that is aligned with the vision that business stakeholders have of the organization.

This course intends to enable students to

• know the business processes that are communicated both business administration and computer science communities,
• study the techniques of increasing customer satisfaction, reducing cost of doing business, and producing new products and services at low cost, and
• learn IT systems in a way that is aligned with the vision that is communicated with business stakeholders.

On completion of this course, students should be able to

• consider the techniques for the business processes that are concerned with both business administration and computer science communities,
• apply the techniques for increasing customer satisfaction, reducing cost of doing business, and establishing new products and services at low cost,
• explain the basic of business process management is the explicit representation of business processes with their activities and the execution constraints between them,
• know the aspects of information technology specialists that provide business process management with a shared language to communication with business stakeholders, and
• implement and monitor IT systems in a way that is aligned with the vision that business stakeholders have of the organization.

TextBooks

1. Fundamentals of Business Process Management by Marlon Dumas, Marcello La Rosa, Jan Mendling and Hajo A. Reijers (Mar 9, 2013)
2. BPMN Modeling and Reference Guide, Special Edition by Stephen A. White,PHD and Derek Miers
3. Business Process Management: Concepts, Languages, Architectures by Mathias Weske.
4. Handbook on Business Process Management 2,Strategic Alignment, Governance, People and Culture by Jan vom Brocke l Michael Rosemann Editors